Basheer Khan
Twenty years keeping ICT clients supported, contracts delivered, and SLAs met.
A service-and-sales professional who pairs deep technical grounding in telecoms and managed print with the relationship skills to grow and retain accounts.
Technical credibility, built for client relationships.
With 20+ years across telecommunications, managed print and technical service delivery, Basheer has spent his career at the point where clients meet the technology they depend on — resolving faults, managing service contracts, and keeping SLAs on track.
He knows the products MSPs and resellers actually sell: connectivity and LTE, PABX and CCTV, printers and managed print, and the after-sales support that keeps accounts renewing.
That grounding is paired with the commercial side — quoting, sales support, and being the dependable link between clients, technicians and branches. Teams of up to sixteen have reported to him across multiple operations.
He's now focused on an Account Manager / Account Executive role, where technical fluency and genuine relationship management drive account growth and retention.
A track record in ICT service & support.
- Owns the service relationship for a managed-print base of ~10,000 devices, coordinating fault resolution and consumables fulfilment across a combined support team.
- Sustains 95% SLA compliance across a 7-technician Western Cape field team against same-day, 4-hour, 8-hour and 2-business-day response tiers.
- Supports the sales team with quoting and after-sales support; manages cross-border parts logistics, geographical coordination and Tier 1 support.
- Coordinated national support for PABX, CCTV, printers and LTE as primary client liaison across Level 0–2 support.
- Supervised the call centre and backed up sales directors with quoting and after-sales support on products and services.
- Managed technician liaison, parts distribution, contract logistics and Telkom fault liaison and line testing.
- Led marketing, advertising and social-media management alongside logistics and staff management.
- Ran monthly budgeting, banking and reporting; supervised the call-centre team and owned customer liaison.
- Progressed from freight processor to SDX supervisor over a decade, managing freight, clearing & forwarding, warehousing and air/road logistics.
- Owned client liaison, customer queries, tender preparation and reporting; coordinated in-house IT and DELL technicians.
What he brings to an account.
Relationship & Commercial
Service Delivery
Technical Grounding
Let's talk about the role.
Open to Account Manager and Account Executive opportunities across managed services and ICT. The fastest way to reach Basheer is directly.
Download full CV ↓